Quote from: theresa888 on November 13, 2023, 01:58:43 PM

Quote from: Team_MegaPari on November 13, 2023, 09:37:35 AM

Hi. Yes, I think the reason for the document rejection might be because you converted it to PDF yourself. Please contact your bank and request the PDF file. Once done, resend the document to the team. We understand that this situation can be tiring, especially when it comes to withdrawals. Every user goes through verification at some point. We manually verify to identify any T&C violations like money laundering or underage gambling. Thank you for understanding, and we hope for a quick resolution to your case.

Hello, I have already applied to the bank to directly send my bank statement in PDF format to security@megapari.com. If this method doesn't work either, then I can't do anything about it. They will set a password, but usually it is my 6-digit identity number. Once you have my information, they will teach you how to open it.

Hello! Thank you for initiating the process to send your bank statement. However, to ensure a smoother and more secure process, we recommend a different approach. It would be better if you request your bank to send the statement directly to your personal email first. Once you receive it, you can then forward the document yourself to security@megapari.com. This method gives you more control over the process. Please let us know if you need any further assistance.