If a gambler is challenged with a particular and personal experience with using a gambling platform, he can get the required assistance needed from the community like this by first sharing his own side of view and then others may know how they can come in, if it's gambling issues with the particular platform, then the casino have to be the one responsible for the response to each of their users challenges as such could be better treated on their announcement discussion thread.
Well, how is the casino supposed to be responsible when comes to gambling addiction and it's users? I mean, I have encountered casinos like Stake, for example which explicitly has a page in their casino which is about problem gambling and how to gamble responsibly, they explain very clearly that no one is supposed to expect to get gains over their gambling sessions. They also have a self exclusion program for gamblers who are aware of their problem; what I am trying to say is that casinos (spite of benefitting from the volume of gambling in their platform) usually take the steps demanded by law for people to realize when they have got a problem and how to address it. But beyond that, I would not personally expect a casino to put on the table huge investments to drawn away their own gamblers from fueling their own business.