Upon investigation, it has come to our attention that the incidents of stolen funds were largely attributed to users accessing phishing websites that mimic Orbit Exchange, our partner platform. These fraudulent sites aimed to deceive users that are googling for Orbit-related keywords, into providing sensitive information, consequently compromising their accounts. We strongly advise all our users to exercise extreme caution and only access BetInAsia through the official channels to avoid falling victim to such scams.
This is similar to the policy of escape forward. Did you write this long post to convince us that the only problem you have is that users use malicious links and that they are safe if they use more protection methods?
You did not answer any of the points mentioned in the OP. Your entire position increases suspicions that there are thefts taking place on your platform, and that you are evading answering complaints about them by moving the discussion to another direction. This is the worst thing you can do because users are not stupid and will not be fooled by these methods. I think it would be better to confront the real complaint and try to present a better image in a better way.