Hello, it has been over ten days since I submitted my documents for verification. I have only logged into your platform a few times and placed a few bets, yet the verification process seems to be taking an unusually long time. I find this incredibly hard to believe. Moreover, the process appears overly complex and seems to exceed the norms of regular verification procedures. I'm unclear about the purpose of this extensive scrutiny. What exactly is your platform trying to ascertain or test through this process?
Hello! Typically, the process takes about 3 days, although some complete the verification in just a few hours. The timeframe depends on two factors: 1) the workload of the security team and 2) the speed and accuracy of document submission. In your situation, the team was awaiting the bank statement sent to their email. All players undergo the same process: placing bets and being asked to pass verification before withdrawal at some point. Nothing too suspicious, I assume
Hello, I am questioning the "3-day response period" you mentioned. Based on my experience, it indeed usually takes three days to receive a response from you, as I have never received a reply on either the first or second day
After uploading my ID documents, I had to wait three days for your response.
I submitted a photo holding my ID, ensuring that the ID, my face, and the customer service chat were all clearly visible. Although it was challenging to take such a photo and I did my best, the photo might not be perfect. Still, you only responded on the third day
After submitting my bank statement, I faced another three-day wait.
Yesterday, you asked for my driver's license or passport, and I am anticipating another three-day wait.
However, today I received your email, and now there's a fifth step: I need to take a selfie with a paper note saying “YWUOXL.” What's next? Will there be a sixth and seventh step with more requirements?