Quote from: Mahdirakib on Today at 02:15:22 PM

Quote from: rafanaldo7 on November 22, 2023, 06:18:30 PM

Of course, you are right that the casino has a provision in the regulations, but does this mean that it can change the regulations at will and confiscate winnings in the name of the regulations?

No, they shouldn't confiscate your winnings as your account was created before the casino added your country in the restricted countries list. And they should block your account after refunding all your account balance. Winz.io has made another post today in your complaint at Casino Guru. They are going to refund your winnings as well. I hope you will update us here if they send your winnings to your wallet.

Quote from: https://casinoguru-en.com/winz-io-casino-player-s-winnings-confiscated-after

Considering the unique circumstances surrounding this case, we have decided to make an exception. We will refund the deducted amount of winnings to the player in full. Our aim is to demonstrate our commitment to fairness and customer satisfaction, even in cases where there might be uncertainties.

Oh! This is great!

I've been reading this thread in silence, waiting for Tomas' reply on CG before deciding what to say. Earlier today, the progress on CG was still waiting for their mediator to made a response. It seems Winz made a good decision and realizing their mistake. They also seemingly learned from this situation and will try to improve their announcements for a change in ToS. Hopefully they hear what our community suggested and made a pop-up message every time the ToS being updated, or perhaps do like what DuelBits do.

OP, if you can confirm once the rest of your deposit being available to you and withdrawn, and then lock this thread, that'll be great.

Also... just to straighten some facts, I take a look at these cases,

Quote from: rafanaldo7 on November 22, 2023, 08:33:58 AM

Additional Notes: I would like to mention that if you look at the last 4 disputes on Casinoguru, they are all about the same thing. Sudden confiscation of players' funds after country restrictions were introduced (2x from Poland, 2x from Germany). I think this has become a mass practice and many players from these countries have had their money stolen

if I read the correct cases that you've been referring to, one player's fund from Germany was actually confiscated because he refused to do KYC, another was having his withdrawal delayed and never replied back, probably because it went through. Likewise, another one got their deposit delayed and also never replied back, probably because it got processed [for these two, what future their account will face, whether they'll be able to withdraw their full deposit or not, or will they get notified that they're now accessing from restricted territory, I think it can be a good instance to see whether Winz really do their commitment to fix their announcement system]. And the other one was actually counter-accused for colluding in sportsbet, and since CG did not do a mediation in sportsbet related cases, it was dismissed.