After uploading my ID documents, I had to wait three days for your response.
I submitted a photo holding my ID, ensuring that the ID, my face, and the customer service chat were all clearly visible. Although it was challenging to take such a photo and I did my best, the photo might not be perfect. Still, you only responded on the third day
After submitting my bank statement, I faced another three-day wait.
Yesterday, you asked for my driver's license or passport, and I am anticipating another three-day wait.
However, today I received your email, and now there's a fifth step: I need to take a selfie with a paper note saying “YWUOXL.” What's next? Will there be a sixth and seventh step with more requirements?
Hi mate. We are really sorry that it takes that many steps to verify your account. Although not all customers face the same procedure, we trust our security department well. Sometimes it takes time to verify all the documents as well as your gambling profile.