Quote from: theresa888 on November 23, 2023, 11:22:53 AM

I received your letter on the 21st: You should make a selfie with a sheet of paper with a current date and code YWUOXL written on it. Your face and all data should be clearly and fully visible. After that, I stopped communicating with your foolish security department. The sentence you currently said (the platform that cannot withdraw money cannot be called a scam platform, this logic is unreasonable), I think whether your abnormality lies in not making withdrawals instead of making them? I don't understand what you mean, and it's under the circumstances where I have already cooperated with you by submitting many documents that you haven't made any withdrawals, not because I haven't submitted any documents. Even if it's through the bank directly sending PDF files to verify that you have received them, there's nothing I can do about it. You can check whether the email sent to you by the bank is genuine or not; this should be easy. I have also taken selfies for you, as well as provided my ID card front and back, passport, and proof of utility bills. However, what I did before did not satisfy you; instead, you continue to ask me for more documents based on other excuses. I think there is no need for this anymore; what I have sent is enough to prove everything.

Hi. I agree that it takes way too long in your case. If I were you, I'd also be angry. Anyway, I have contacted the security team; they say that the photo is essential and the last step in verification. They are awaiting a message from you. So I suggest not giving up and taking this tiny little step. I will also try to check if we can offer you some kind of bonus for your wait. Would a casino bonus be interesting to you?