Quote from: CryptSafe on Today at 12:22:43 PM

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As I checked the previous posts I saw some comments with captured clause from the terms and conditions of the casino as to change of policy. That section is quite alright if they had done accordingly to what they have said by sending email across to all their members for immediate actions as it bother their membership of the casino. Maybe OP had no knowledge about their email or possibly he did not check his or her junk box for confirmation. It is nice both parties resolved amicably to settling their scores and differences.

You understand this part wrongly. They're claiming that they'll do their best to notify their users of a change through email on the referred ToS. However, that's not the case for this one, they did not send any email regarding this change. As can be seen by OP's statement below, as well as implied on their reply on CG that I snipped below it,

Quote from: rafanaldo7 on November 22, 2023, 06:18:30 PM

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I did not receive any e-mail with a change in conditions. I only received e-mails with promotions and incentives for further payments Wink

I described it in the post above and of course I can provide screenshots of these e-mails along with the dates. [...]

Quote from: https://casino.guru/winz-io-casino-player-s-winnings-confiscated-after

In light of your feedback, we have thoroughly reviewed the situation, and we recognize that clear communication is key to ensuring a positive customer experience. While our terms and conditions provide updated information on restricted countries, we understand that there might have been some oversight on the player's part.

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We appreciate your understanding and want to assure you that we are continuously working to enhance our communication channels to avoid similar situations in the future.