Until there is real evidence of the problem being resolved I will remain firm with my initial view of Bc.game casino as a fraudulent casino. So I don't care where you start from and with a new or old account because we here only want evidence like what you claim to solve cases. There no need to beat around the bush that in reality everyone wont just stay silent just because you bring new news doesnt mean all complaints are resolved. You have time to clean up your reputation but if it continues there will be no solution and the more users complain that your actions don't match what you say.
And I agree this thread is pretty useless if complaints in the scam section keeps accumulating and old ones are not resolved and closed, they have to resolve the old ones for the community to believe that you have a good intention in creating this thread, there are cases where you undergo mediation and lose and yet you delay payment.
Its good that you did not moderate this thread if this is moderated you will get more bad feedback because it will become self serving, you have to accept that people will not like you creating a thread like this when there are open accusations that needs to address.
Lets see in the coming weeks if this thread serves it purpose of building trust and transparency.
That's why aside for posting those message to fix some issues they need to show proof that they are really working on it. Since many are skeptical about words telling that they are here stepping up then want to fix issues but nothing happen. its time for them to show something great to the community and if there are legit people telling that there old issues has been solve then maybe it can change the mind of people and convince that they are for real here.
Those open accusations need to address first before anything else since those people which create a thread could verify if BC.game representative is really solving their issues and didn't just hype people since they planning something that they think they can benefit on.