Re: Sherbet.com - $1,000 USD + 20 FS Welcome Package - 24/7 Support

We still have 16 hours left for the daily scramble tournament and win a $1000 prize pool
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Frankly speaking I'm interested enough with this daily multiplier contest but I'm worrying myself because when I created my account (on June) my account got notified for "multi account" while it was the first time I created my sherbet account.
A week ago I tried to login but failed, tried the forgot password but I do not receive any email from you till now.
I asked live support at that time but failed to chat lively after waiting for 10 minutes and the bot says that I will be contacted by email but I do not receive any email so far.
Is there any better way to get a solution for this? Should I send you a pm about my registered email?

I think you don't need to worry if you haven't abused any promotions. I also received a notification about having more than one account on different platform like in the cryptogames.net. I just contacted the support and the good thing is they just need to close my other account, luckily my other account has no balance and I didn't made any bets or use any promotion.

Just contacted live support again few minutes ago, luckily there is online support so I got fast responses.
Support has just confirmed by email manually so I can use the forgot password feature and I can login now but support ask me to complete KYC.
I'm not sure if it is mandatory or not, but support ask me to do it once I can login back to my account.

I experience this situation on other platform where I need to do a KYC verification to prove the ownership of the account so maybe it goes the same with sherbet to. So maybe try to follow what they require so thay they can also verify that the real owner requesting the change password on your account. Although this is hassle but its part of their process to make sure that your account is safe and will not easily get penetrated by certain people trying to get your account.

These days you can hardly find casino that are completely kyc free, for whatever reasons at some point you will be required to pass kyc and particularly in sensitive cases as this issue of multiple accounts it's through kyc verification that can be used to prove your originality as the account owner and to further prevent you from having such experience in the future. At this point the ball is in your court to make your decision depending on how important your account is to you.