Yes, but the question here [and I think it's a very good one] is whether the bet got cancelled before the match ended [i.e., somewhere between 23rd November to when he logged back in] or was it after the match ended [i.e., within twenty minutes of the whistle being blown and the time OP logged in].
The impression I get, OP made an account, deposited, placed a bet, and didn't look back until that twenty minutes after, so he can be oblivious of the status of his bet prior to it being ended. When he said he won, I think he meant to say he's sure he won because he knew he placed a bet for Al Fayha, but not exactly know whether the bet was already canceled or not.
The OP should clarify that position because after reading the reply, it is still not clear.
Hello everyone,
First of all, Rollbit Support still didn’t gave me an explanation why bet was cancelled. As all of you can see. I placed bet 5 days before match, was watching game live, logged in 20 minutes after match finished and saw bet is cancelled.
If that is the very first time you noticed that the bet was voided, it means you have literally no idea when Rollbit made it void. It could have happened at any time in the interim period from when you placed the bet onwards. Can you recall the last date/time you logged in after you placed the bet and saw that it was not voided and as far as you were concerned it was an active bet?