Hello, so sorry you have this impression about our service.
The users' funds are untouched in the accounts throughout the verification procedure. We would like to highlight that we never intend to take advantage of our users' funds. As for the case resolution speed, it depends on the users' cooperation. Typically, it takes a couple of days after providing all the requested details.
The impression many forum users have of your service is well-earned. As a wallet, you have
no right to block peoples' access from their funds. Imagine I buy a real, old-fashioned wallet, put some dollar bills in there, and then
the wallet asks me to prove I'm me before I'm allowed to spend the dollars! It's an utterly ridiculous concept that you should be able with-hold funds from people unfortunate enough to make the mistake of downloading your "wallet".