Quote from: examplens on Today at 08:07:33 PM

[...]
What confuses me is entering the Refund address, which is not mandatory, but can be added later. However, during the process, I did not have the opportunity to enter it afterwards. Did I overlook it and why is it not mandatory? If a refund of the address was required, would I have to request a refund from support and what does that process look like?
[...]

The way it's designed is just a question of convenience and flexibility.

I will try to describe how it works in full in this brief FAQ:

How it works?

If you don't provide a refund address during the order creation process, you will be able to provide it later *if* and *when* it's needed.

The posterior refund address insertion can be only made when the page asks for it and it's a fully automatic process that doesn't require an operator intervention.

When a refund may be required?

A refund request state can be triggered in some situations such as:

a) your deposit took too much time to confirm and the amount you planned to receive was sent to some order that was quicker and drained the necessary reserve required by your order, since our system does not reserve output amounts in the "CONFIRMING INPUT" state for coins that may take a lot of time to confirm and are prone to double-spending *
b) your BTCLN invoice is unpayable
c) race condition with other order(s) that took your planned amount of reserve at the same time *
d) a node/wallet responsible for payout suddenly crashed or is not responsible *

and any other unforeseen situations.

* refund is optional in these cases and offered to a user in-order, since under these circumstances the order will turn into a backorder and await for a necessary reserves to be executed

Why is it optional during the order creation?

Some users prefer not to bother providing the refund address during the address creation, since mostly it's not required. Doing this extra step for providing a refund address during the order creation is viewed as time-consuming for some people. This is however their responsibility to keep their order's URL in secret and monitor the order to avoid a scenario when someone who they shared the order ID with would take a refund on their behalf, since any refund address can be entered if it wasn't defined during the order creation process.

Some users don't mind taking all the steps to fill all the fields during the order creation, which is a most safe mode of creating an order.

Every user has its individual views on the order creation process, therefore we try to cover all possible situations.

Quote from: paid2 on Today at 08:24:26 PM

I always thought that Refund addresses were used only when exchanging XMR.

A refund can be provided for any currency.

Quote from: Z-tight on Today at 09:25:50 PM

Quote from: examplens on Today at 08:07:33 PM

What confuses me is entering the Refund address, which is not mandatory, but can be added later. However, during the process, I did not have the opportunity to enter it afterwards. Did I overlook it and why is it not mandatory? If a refund of the address was required, would I have to request a refund from support and what does that process look like?

If you did not include a refund address during the transaction process and there is a need for eXch to refund you, it would be sent to the address that you used to deposit the funds. In other words, if you fail to include a refund address, your deposit address becomes your refund address.

Your answer is mostly correct, except we do not detect origin addresses but instead offer a user to input it by themselves. However what you said still can be done under some margin circumstances when a user needs to be refunded but we do not have any refund address on file and the user is not reachable for a long time (except for Monero and LN deposits), which in a such case would be a manual refund operation.

Quote from: dkbit98 on December 11, 2023, 06:40:35 PM

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Is there some shortage of xmr at the moment?
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Yes, there was for some days due to the amount of backorders totalling over 8000 XMR

Quote from: aliveNFT

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Yesterday i translated exch ANN into Russian local board but it was deleted.. No idea why
Of course i left every single link and mentioned that this is only translate.
Perhaps because I did not coordinate with you, but I apologize in advance.
screenshot of guys that's sent me merit for translate.
[...]

We are very grateful to you that you have spent some time translating our topic to Russian, since a Russian translation is a very important asset that was lacking over there for a long time.

However we have no information on why your topic was deleted. Perhaps this should be addressed to moderators of the board you have posted it in.