It's not about that, you're not responding to emails.
2 weeks went by, no response via email, none whatsoever.
I think Betnomi is processing a lot of requests, so they can't respond quickly. You should try to send them some more requests and then maybe they will pay attention to your problem. I hope the casino support will solve your request.
I doubt that this will be helpful to speed up his case because there’s zero case of refunded user here so far since Betnomi create this thread and announce the plan. There should be some user that receive refund if they are really busy on processing refunds.
Bumping email will not help if they are not responding any of the refund claims since the beginning.