They had a good start, and I wanted to try them at one point but after this situation happened I decided not to. With so many casinos around and pretty big competition, casinos should be more straightforward in resolving some issues if they wish to attract more players, and of course to keep them on the site.
Yeah I had tried their service at one point, that was when they just introduced their platform in the forum. All is doing well since I have no problem with deposit and withdrawal at that point. I even enjoy claiming their faucet and all works smoothly, until the issue with the BTCGosu appears. By then I stopped playing on their platform since they did not solve the problems and the inquiries of members about what really happens.
It is somehow disappointing to witness forum users and platform players inquiries getting ignored so I thought that with the casino representative attitude, headache is pretty possible and i wanted to avoid that.
That's red flag already if a casino representative ignore those existing problems or inquiries since it means that they don't care much on their people. But since there's issue like what have raise up here plus the OP's case still not been taken care by them or they should put some clarifications regarding on what people want to ask here then I guess maybe its better to stop temporarily if some people play at their casino to avoid any further more issues to come. If they let this issue last for more days and those other issue exist I guess it could destroy their reputation since many might think about they are not good casino and this thinking or accusations may influence a lot of people to avoid their casino since they think about that this is scam.