Maybe they are celebrating Christmas or going on holiday until New Year, I also saw the last message that the OP received a large number of refund requests and also many duplicates which allows them of course to work hard for it, it's just that we have entered a long holiday season so it seems they also have to divide their time for that too, I think everyone also expects the OP to come every week to give an update
Oh right, its holiday season so I got an excuse on not to online my account to type few words that might literally takes 5 minutes just to ensure the community that the refund process smoothly? No I dont think so and I guess there isnt any christmas miracle on the refund either. Assuming that there are large number of fake requests, pretty damn sure that there might be some legit request without any duplicate but so far I guess none got refunds yet so Im not sure what type of prank they are trying to pull but Im not digging it.
Fooling the community twice is too much at this point
Right. Even though I can understand there is a real possibility most the team of Betnomi is likely to be resting and having their Holidays break, it does not completely cover of excuse what has happened to their clients and this silence coming from their representative.
I am not sure if he had already mentioned he was not going to process refunds during this season or something, so I agree with you that the least thing we could do for the sake of his business and in order to try to recover some of the trust this community had on them would be to be as transparent as possible and let us know they are still working or not in these refund request or whether they are going to completely pause it until all their team is back from this holiday pause.
I knew something like this could happen and that is why I suggested anyone paying attention not to count on that money for this Christmas season.