Quote from: nutters on Today at 03:14:00 AM

Quote from: betnomi on December 27, 2023, 11:10:27 PM

Our initial cut-off date for refund requests was 30 days.

However, based on community feedback, we have decided to extend it for a few more days until January 1st.
After this date, we will no longer process or respond to emails related to the refund request.
This has been a challenging process, but fortunately, we worked it out successfully.

Payments were scheduled to be made in batches, but to avoid confusion and other related issues, we have decided to process everything in one go.

Thank you for your cooperation.

You say that after 1st january you won't be responding to emails anymore. I'm a bit confused as I wrote mail for a refund but did not get any confirmation that it will be processed or even got received. I wouldn't get my balance forfeit because the amount wasn't smalll and on other hand I don't want to make duplicate request to not get omitted as a spam.

Well, they... I mean he changed his mind. Earlier he --apparently-- planned to refund in batch, maybe weekly or so, but then --as mentioned on the quoted text-- he'll do it all at once, so whether your refund request is already on their list or not, you'll know about it when he process them. Or... if he's kind enough to made this kind of confirmation,

Quote from: betnomi on December 10, 2023, 04:17:32 PM

[...]

@[...], to confirm, we have received your request and will process it.