Quote from: Orpichukwu on December 30, 2023, 10:41:22 AM

Quote from: betnomi on December 27, 2023, 11:10:27 PM

Our initial cut-off date for refund requests was 30 days.

However, based on community feedback, we have decided to extend it for a few more days until January 1st.
After this date, we will no longer process or respond to emails related to the refund request.
This has been a challenging process, but fortunately, we worked it out successfully.

Payments were scheduled to be made in batches, but to avoid confusion and other related issues, we have decided to process everything in one go.

Thank you for your cooperation.

Hold a second, so if I happen to be offline for about a month or six months for personal reasons best known to me, and before my blackout I have an active pending funds with your service, and here there is a refund chance for me to get back my money, but because I was unable to meet up with the news on time, I can no longer have a claim to the funds, is that what this means?

If there is a plan for refunding and paying off all pending withdrawals and deposits, I don't think there should ever be a limit to when the person can come and claim their funds. Many people might have already deleted everything that has to do with the casino as a result of their disappointment, but when they realise there is a chance of getting it back, then I think the window should be left open at least for a year.

If the person can prove ownership and show they are the real owner, then they should be given a refund. The refund funds should be kept aside for the same purpose. I believe you already have the data on the overall amount of money you need.

Betnomi could make the offer open indefinitely and as long as a user could prove they had funds on the platform at the time of the site going offline, process the refund. The issue is they just leave themselves open for more false claims and it's probably something they don't want to deal with forever. Something they would like to move on from.

In this day and age, not many people go dark for many months at a time. Some live in areas that have blackouts, some might take a little time to themselves for mental health, or 1 of many other reasons but almost never offline for 6 months or whatnot. Not saying it doesn't or couldn't happen, just that it's not likely. IMO they gave a decent amount of time.