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If you have a question, the easiest is to go to livechat but sometimes the answer you get over there is a bit underwhelming or they will contact you by email which can take days. In my eyes it is always good to have active representation on the forum so they can help faster with ongoing issues/accusations/suggestions/...
Livechat is the easiest place to contact to ask questions about problems that occur to us. We know that Stake casino has a large number of players. The availability of representatives on forums is important to answer problems that occur to players who are active in this community. For players who are not on the forum, livechat is a place to contact them which is available 24/7.
The answer we got from live chat was a bit disappointing because our language when communicating was difficult for us to understand. The basic point is that they and we both need it, we need a solution and they provide it.