Really, is the support that inactive?
Because at some point there is a lot at stake if casino support becomes inactive or not responsive to tickets and issues that are as serious as this being left unattended is a significant bad role of the support.
And if this bug report by ops is actually true and the support behaviour as this is also true it then means that BC games will be under a lot of losses without the knowledge.
To sump it up there were many scam accusation that took time to receive replies so as a sign of good faith, BC started a support account on the forum, see:
https://bitcointalk.org/index.php?topic=5475418From what I can see, there is def a significant improvement on their side but I'm not expecting it to be perfect hence it wouldn't be weird if slow replies happened in a couple of cases. There's also the fact that each cases have different complexities -- my logic to this is that simple queries will be the fastest to get a response as oppose to complex ones.