Quote from: delfastTions on January 09, 2024, 11:27:09 AM

Quote from: Potato Chips on January 08, 2024, 07:14:24 PM

I wonder if you have the json file (wallet backup file) with you? From what I saw, blockchain.com barely provides help when it comes to legacy accounts so if you don't have that, your chances are much more slimmer than before. They also advertise the wallet as non-custodial so I guess they can take a "we're only a software provider" stance or something similar.

Of course I don't .json. Apparently it would be easier with this file.

Quote from: Potato Chips on January 08, 2024, 07:14:24 PM

Sorry it wasn't clear to me but what was the specified service? keychainX? or this--https://login.blockchain.com/wallet/forgot-password?

Yeah, https://login.blockchain.com/wallet/forgot-password

Quote from: nc50lc on January 09, 2024, 05:16:39 AM

Quote from: Potato Chips on January 08, 2024, 07:14:24 PM

Quote from: delfastTion

-snip-

Sorry it wasn't clear to me but what was the specified service? keychainX? or this--https://login.blockchain.com/wallet/forgot-password?

He's talking about their 2FA Reset form, here: https://login.blockchain.com/en/#/reset-2fa
After filling-up the form, it will show the user this message:

https://www.talkimg.com/images/2024/01/09/sV9Zd.png

Quote from: delfastTion

So, on this specified service, I reset 2FA and entered a new email in the appropriate column, to which I naturally have access. Then I received a notification that the recovery process had started. And another message that the recovery process can last up to 2 weeks.

Unfortunately, it's requesting for the associated email and not any other email address.

And their Email Authentication isn't their 2FA service so the reset 2fa page isn't going to do anything for your account.
It's only a mandatory authentication whenever you login using a new IP address, all their users has to do that to log-in (so much for being a non-custodial wallet)

Yeah! You wrote everything correctly.
It was through this link that I reset the 2FA authentication.
However, of course, I do not have access to the old email that was used during registration.
All I have is a 17 word passphrase and I know exactly when the wallet was created. On the other hand, a cryptocurrency wallet service provider such as blockchain.info or Blockchain.com must develop rules of action in case the owner of the wallet loses access to the email from which he would have been registered. This is a fairly common everyday situation.

So I'm trying to figure out how to restore access to this custodial wallet using devs Blockchain.com. I wrote in a letter to support the wallet id and the exact date of its creation. And I wrote to them that I had 17 words of a passphrase "seed"?.
By the way, the service you specified from Blockchain.com allows you, knowing 17 words, to recover both the wallet id and password for logging into the wallet.

I haven't received a response from support yet.
But I will continue the experiment and report the results here in this thread.

Same problem!

I have 18 word PASSWORD RECOVERY MNEMONIC which is NOT a SEED PHRASE
I also have my user name and password from old blockchain.info
The email address is completely lost.
I also have a wallet address which probably does nothing!

18 word PASSWORD RECOVERY MNEMONIC converts to my password that I already know by using https://login.blockchain.com/wallet/forgot-password (by the way this link recovers only the password and NOT WALLET ID)

Still trying to find a solution to recover the wallet or wallet-id!