since the provider is wholly in charge it means that stake may be clean on this and for sure we will see the bottom line conclusion to this issues in no time.
In reality, people don't know these
Most the time they will blame on (Stake) due the table having a stake name, they don't know the stake only make a deal with evolution to set up the table. That's mean, everything is still on provider side.
If they contact support, they will get voucher refund.