Quote from: delfastTions on January 11, 2024, 01:45:50 PM

12.01.2024
In response to my appeal yesterday, I received a standard and, it should be noted, idiotic and arrogant response, including such a “crazy” recommendation:

" Thanks for reaching out.
~~~~~
If you do not have your 12 Word (this is despite the fact that I wrote everywhere that I have a mnemonic phrase of 17 words.

) recovery phrase, our best current solution is to change the email address associated with your wallet.
In order to process this update on your profile, for security reasons we require you to please provide a high-resolution selfie holding the ID document used during verification and a paper with a handwritten text which must include:

Today's date
Today's bitcoin price
Your full name, address and date of birth
Your wallet identifier, current email address, 2FA type, creation date, and SMS number (if any).
Your new email address
Once we have this information, we will be able to update the email on your Blockchain.com Wallet.
Thanks,"

They must have gone completely nuts Grin

Seems like that the recovery method is still well and alive. I am sure that this method works for the average user but it is far too much information that I would like any entity to have (and send it in an e-mail form just makes it even worse).

Quote from: delfastTions on January 11, 2024, 01:45:50 PM

(...) Such actions can probably be regarded as theft. Do you think I'm right?

Whenever you sign up for a service such as these you agree that you are the sole responsible to keep any kind of data used to access your account safe (see Terms of Service[1] - Blockchain.com Account Access). In case that happens I guess they make use of part of their privacy policy[2] - 3. Use of Personal Data - in order to get the account back to you. This goes both ways - it prevents malicious actors of gaining access to the account but also makes the legitimate user forced to give up a considerable amount of private information in order to regain access to the account. If you explore the previous links that I posted you will see how far these kind of services go regarding collecting information about you.

Best course of action is just avoid them all together.

[1]https://www.blockchain.com/en/legal/terms
[2]https://www.blockchain.com/en/legal/privacy