This case is about three years old and as far as I can tell it has been resolved.
That complaint thread is 3 years old. We have used their services to swap alt coins for players for many years now and have not had any player issues.
Thank you. It is clear now that the team knew about that.
I saw ChangeNow advertised on websites like Cointelegraph and it actually is not cheap to advertise on those websites. They reclaim their reputation after all and it's good to know there is no issues from CoinRoyale players by using their altcoin swap service.