Quote from: logfiles on January 18, 2024, 10:31:28 PM

Quote from: holydarkness on January 18, 2024, 05:27:49 PM

Quote from: acroman08 on January 18, 2024, 01:22:40 PM

but are you a UK citizen/resident? Were the passport you tried to submit a UK passport? if so, you might have broken their Terms and conditions. I've seen similar cases before that were posted here in the forum where the gambler is gambling in a country that is not restricted on the gambling site but the country where they are from is restricted.

I found this on the Terms and conditions

Quote from: https://rollbit.com/terms-and-conditions

You are not allowed to register on the Website and use our services if you are a resident of Aruba, Australia, Belgium, Bonaire, Curacao, Cyprus, Denmark, Estonia, France, Germany, Hungary, Iran, Iraq, Italy, Netherlands, North Korea, Saba, Slovakia, Spain, St Maarten, Statia, Turkey, Ukraine, United Arab Emirates, U.S.A or the U.S.A dependencies, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.

It's being a resident of those restricted countries that is not allowed, as in accessing the sites while you're being in their soil, not for having those countries as your nationality. For example, a UK-born person are allowed to access the platform while he's taking vacation in Singapore [I... guess], or being an expatriat in Romania. So, unless OP left out some story here [like he actually accessed from UK, or something], that clause in their TnC is indeed not breached.

If they just base on the residency, then that is easier to circumvent using a good VPN service. If I know that US "residents" are banned from the platform. All I need to do is use a VPN from a country that is accepted and then claim that I am a US citizen but then a resident of that country that is not banned which makes nonsense.

I think there is a problem of wording in the ToS but they probably meant they don't want anyone from the UK playing in the casino.

This is the reason why there are casino discourage their user to use VPN so that this cases will not happen. And guess this case is perfect example for gamblers to watch since looks like OP got a problem regarding on his country restriction.

That's why its important for people to know the rules of casino so that they will not get surprised once sudden issue like this will occur and same as what always been discuss or reminder by a lot of people here read always the TOS of the casino so that they could understand the rules written if the fail to do that then expect something like this will happen.