The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. Seeking advice on potential resolutions and exploring oversight from a gambling authority for crypto casinos seems prudent, given the circumstances. It appears unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.
If your story is true which the banned account is due to self exclusion then you have the right to get your money back since you attempted to reactivate it which means you are willing to remove the self exclusion. Your only mistake is you didn’t inform the support using your new account about your previous banned account.
If the ban is due to the breach of self-exclusion I do not know if @OP is eligible for a refund or money back since I am sure if it is about self-exclusion Rollbit staff won't fail to reiterate these things.
Please note:
- This disables your Rollbit account entirely (including for Rollbot.com and non-gambling features)
- It is prohibited to create or access another Rollbit account while you're self-excluded. If you're found to do so, this can result in permanent bans for all your accounts.
- Rollbit will not be held liable for any losses or damages which occurred as a result of circumventing our self-exclusion program. Losses during this period will not be refunded.
- If you have a gambling problem, you should make this clear to Rollbit support so they can take the most appropriate action for blocking your access to Rollbit.