Quote from: serjent05 on Today at 05:34:23 AM

Quote from: Coin_trader on Today at 04:48:02 AM

Quote from: 123youaintme on Today at 01:07:56 AM

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. Seeking advice on potential resolutions and exploring oversight from a gambling authority for crypto casinos seems prudent, given the circumstances. It appears unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.

If your story is true which the banned account is due to self exclusion then you have the right to get your money back since you attempted to reactivate it which means you are willing to remove the self exclusion. Your only mistake is you didn’t inform the support using your new account about your previous banned account.

If the ban is due to the breach of self-exclusion I do not know if @OP is eligible for a refund or money back since I am sure if it is about self-exclusion Rollbit staff won't fail to reiterate these things.

I’m knew how the self exclusion work. My comment is based on the OP situation assuming it’s true “that he is not the one who self exclude” his account which I believe can happened in real life if you have a partner with an aggressive attitude.

I mention on my later comment that his case is pretty peculiar because of his situation.

What my main concern is casino will never have a problem on his account if he continuously loss using same account that has a violation on ToS. I’m not trying to defend the OP here but I hope case like this that won using fair betting without any abuse should be reconsidered. Cheesy