Is that all they explained or do they give a specific reason and/or pointing you out to a clause in their ToS that they consider breached and put you on ban? Let me try to get Razer to look into your case and get a clearer assessment behind your issue.
I've tried to ask for specific reason for over 3 attempts.
However, they only state that I "abused their game".
This is the only thing they say despite my repeated questions.
OK, I've notify Razer and add this to
the list. I asked him to look into the reason behind your banning. Can you provide your username? It might help him to track your case and get to the bottom of it easier.