Fast forward to 2 days ago (16th Jan) and I made a withdrawal for 0.5 eth - nothing too crazy considering I've always deposited and withdrawn anything from 0.3 eth up to 1 eth. I then received a message asking me to KYC levels 1 and 2. I duly obliged however my passport was immediately declined - this was automatic and there was no manual input - as soon as i uploaded it there was an error. I was told to contact support again.
Support asked me to complete level 3. I tried to, however there was no option to move on to level 3 as it kept auto-declining my level 2 verification.
Support then asked me where I am based, to which I replied Norway. However, I tried to log in today and my account is locked. I've had no email or contact from Rollbit, so I decided to email them. This was their response.
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I'd like to make it clear to bitcointalk members that I was born in the UK, but am currently based in Norway. This does not break their ts and cs, and they haven't even given me a chance to prove this.
This situation has the mixed feelings from me and I do think that it will be so unfair to crucify Rollbit in this case. You will have to let go because they have the upper hand over you as you broke their terms and conditions clearly if you registered as a UK citizen and tried to verify with the UK's documents.Support asked me to complete level 3. I tried to, however there was no option to move on to level 3 as it kept auto-declining my level 2 verification.
Support then asked me where I am based, to which I replied Norway. However, I tried to log in today and my account is locked. I've had no email or contact from Rollbit, so I decided to email them. This was their response.
upload pic
I'd like to make it clear to bitcointalk members that I was born in the UK, but am currently based in Norway. This does not break their ts and cs, and they haven't even given me a chance to prove this.
This is why you should be smarter next time and at least read the terms and conditions of your casino, and if you do not understand, ask the support staff. This is another warning to those who believe that it is later they have to do the KYC, most will argue with me but your case is another good reason they should think otherwise. After all, it would have revealed that to you even before you deposited a dime to the casino.
As it is, you are guilty my friend, unless you are not just thorough in your narration. If I read you and the image you posted correctly, you are also in the plus, which means you are a threat as some casinos often focus their beam on those who are winning and find ways to eject them. Just move on bro, you are a good gambler, look for the casinos that will allow your country of birth and residence, and you will be just fine.