After my two-year journey on Rollbit, I’ve lossed over $100,000. my ex-girlfriend, in concern for our well-being, took the initiative to request the -snip-
The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. Seeking advice on potential resolutions and exploring oversight from a gambling authority for crypto casinos seems prudent, given the circumstances. It appears unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.
Next time post this kind of a topic in the Scam Accusation section of the forum.
You should have pursued it with care, after all, it is not only Rollbit that offers gambling, you should have moved on to another casino when they were not acting professionally before opening another account with them, not to mention that you didn't know that you were committing an infraction by that. Ban or not, I do not think that Rollbit will condone double accounts to avoid cheating. This is a well-known rule in casinos, but still, casinos should treat cases like this differently to investigate the cause so that they can ascertain the threat to the company. And if there is no threat, I do not think it is a good idea to still have the account locked.
They may only advise you upon investigation to use only one account and select the one you prefer to be using so that they can delete the second account. But because of their selfishness, they will not do that. This is one bad thing in many casinos, they are doing anyhow and will always be proving a point that is not fair. Some people would fall victim due to ignorance, but it is morally right that the casino be reasonable about this. Nevertheless, I do not see a reason why casinos shouldn't give back the money of the customer if they are parting ways with them. I see the refusal to hand you back your money as stealing. Or did they give you back the money?