The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. Seeking advice on potential resolutions and exploring oversight from a gambling authority for crypto casinos seems prudent, given the circumstances. It appears unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.
Do you have any screenshots or evidence to in order to inform us about your current situation? Also, do you also happen to have a screenshot of your conversation with the CS of Rollbit about this issue?
I do recommend that since they have an ongoing ANN thread in our forum, you may comment and inform them about your current situation as they are very active/vocal in fixing your concern. I also do believe that Rollbit, as one of the most famous online gambling platform on the internet, will not risk their reputation over this issue.
Again, please post all of the necessary screenshots so that everyone can help you with your case. Lastly, if you truly believe that you did nothing wrong on your side, then be confident that your issue will be fixed as soon as possible.