I notice that although you've got your fund back and account reactivated, as well as a thorough discussion with Razer, you choose to mark the thread as "partially resolved". Is there other issue that is not yet addressed?
Yes I got the withdrawal, and then redeposit the amount. This reaffirms my trust on the site.
I marked the thread as partially resolved, because I still wait for reimbursement of RLB-USD conversion fee as agreed by Razer.
At the beginning I wold told to liquidate and withdraw ASAP. Thus I had to sell RLB, which is not what I did want.
However, Razer resolves the situation amicably and allow me to continue using the site. Thus I need to re-buy RLB which causes 0.5% each way traded, in a total of
1% fee of traded volume.
This is approximately $110-$120.
Razer mentioned that he will afk so I expect this will be fully resolved after he has checked back the ticket on Rollbit.
I will then mark as completed (resolved) when the
fee is fully reimbursed.
I hope in the future Rollbit manages this type of case differently, at least by a normal support either in chat or email.
Losing by playing games is one thing, but if a player wakes up and everything is forfeited is simply a different story.I continue to hold RLB and their V1 bot as my show of support and trust.
I do hope that they are succeed and continue good operation.
[...]
I believe this is not how they commonly respond to inquiries about a situation happen to their customers. A quick stroll through the back of my mind for past cases, I think mostly they inform their customer about the violation made before they even ask, or will be more than glad to provide the information upon being asked, excepting the ones where they are waiting for confirmation or investigation from the providers.
I think your case has an oversight, which also why I immediately asked Razer if he can spare some of his time during this weekend to look into it and tell us a bit more, and done in a very short time.
I have updated the thread to "Resolved".
Razer has reimbursed $250 which cover the fees I mentioned.
Anyway, he apologize for the invonvenience you experienced and clears your issues and points of discussion very nicely. With both sides declaring the case as solved, and I can see that the thread's title has been marked as resolved, it'll be better to lock this thread and keep it away from meaningless discussion.
I'll edit my entry to better reflect this situation