I was reviewing cases and quite surprised that this one was not resolved yet [actually, I am more surprised on how do I missed updates about this case]. I see that JeromeTash raised a type-1 flag against them... I think OP can raise a type-2 or 3 considering the situation.
Anyway, I am marking this thread as unresolved on my list, and supporting the flag.
Yes no word from them at all. How would I go about doing that?