Re: Fixedfloat is scamming me for 8000+ EUR IMPORTANT PSA!
This is them on this very forum saying what contradicts with my CASE!
These last two screenshots of their own statement I quoted above, I believe you take it from this thread. Here, let me give you [almost] the whole statement that depicting their stance of these kind of cases even better,
[...]
In order to continue the exchange or return the money, we must make sure that the funds were received honestly, as well as get all the information about the source of the funds received. If the client for some reason cannot provide us with information about the source of the funds received, then he can contact the law enforcement authorities of his country to initiate a criminal case, this will greatly simplify the process of dealing with the incident.
We do not request KYC, as we value the confidentiality of our customers, but only information about the source of the funds received. It is easy to prove the honesty of receiving funds by providing the requested data. If the user has nothing to do with the crime and did not know that the funds he received were criminal, then we have no reason to withhold these funds.
In order to continue the exchange or return the money, we must make sure that the funds were received honestly, as well as get all the information about the source of the funds received. If the client for some reason cannot provide us with information about the source of the funds received, then he can contact the law enforcement authorities of his country to initiate a criminal case, this will greatly simplify the process of dealing with the incident.
We do not request KYC, as we value the confidentiality of our customers, but only information about the source of the funds received. It is easy to prove the honesty of receiving funds by providing the requested data. If the user has nothing to do with the crime and did not know that the funds he received were criminal, then we have no reason to withhold these funds.
Send it to their customer service, say that it's their own statement and stance, and point it out that you met every criteria they set themselves: you received the fund honestly [through some web designing work], the source of the fund is a payment for your work, that's proven from the intensive and intrusive proof-of-convesation they asked, and that you have zero idea that the fund is being involved with a crime, given you'll quite likely not asking each of your customer something like, "is this money legal?"
Point it out to their customer service too that they probably violate their own statement of valuing confidentiality when they ask for your telegram details.