Protonmail provides privacy features such as creating alias, verifying the link before receiving, and better filters for messages, so purchasing the paid service and using alias for each service will provide you with a good solution.
Proton charges for using their alias feature, but I found one great alternative that can be used for free with some limitation, and you can pay to have more of them.Anyone interested can contact me if they want ref link, but you don't have to buy anything
Apart from lost packages, I'd go with creating a thread on their forum instead.
Or ask them directly in twitter, reddit and other places where they are active in providing some type of support.If what Trezor said was true, you shouldn't get any unless you contacted customer support starting from December 2021 and up until a few days ago.
I never contacted customer support for any hardware wallet, and I am considering any email message I received as potential phishing attack.I just got very suspicious mail from trezor.io
This is 100% a scam.Report as spam and ignore.