First, I am quoting the OP images in order for them to be seen without going off site. Second, I thought Fixedfloat had a no KYC policy therefore what happened is a complete surprise.
Not only did they freeze your transactions they went a step further and asked you for (what they cite as) evidence that the conversation between you and your client actually took place and this is absolutely unacceptable conduct on their part. I have never heard of a situation such as that before.
I have no intention of either using their services or recommending them. They literally destroyed their reputation with their own hands over something that was not even necessary.
Not just that they asked me funds but FORCED ME to contact my customer and forcing him to tell where his funds came from which again he is doing trading signals and they pay him/tip him if signal is correct now imagine situation whhere they ask him PROOF of funds of HIS Customers. Ihave feeling this is nothing what you guys will see from this case. they are doing everything in their power to keep money for themselfs and again they reply on every thread on bestchange or reddit but in here they keep complete silent from public becuse they have nothing smart to say beside carefully placed PR messagess who are pure copy paste