Hello,

We received information from partners that the funds at the address were obtained through criminal means.

For this reason, the exchange was suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you in an honest manner, and also receive all the previously requested information from you by mail from the sender of the funds.

We receive information about thefts and fraud from our partners (other exchanges and cryptocurrency services) and victims who contact us. All evidence is carefully considered. We do not require KYC, and fair receipt of funds is usually easy to prove.

The rules of our service prohibit the use of the service for any criminal and fraudulent purposes, which we openly talk about in Terms of Service, sections 6-7. We never freeze users' funds for no reason, if the user has provided all the evidence that he is not involved in the crime - we unfreeze the funds and conduct an exchange or return the funds.