Quote from: Wiwo on Today at 06:24:29 PM

Quote from: Fivestar4everMVP on Today at 06:08:13 PM

Quote from: babygun on Today at 05:48:42 PM

Quote from: legiux on Today at 02:47:58 PM

big problem I had 66 rounds of WOF, I did them all and I received nothing in my account neither in satoshi not in rp nor in lottery ticket

USER ID1891432

who delete my message wtf

Your previous message is still on here. Never had an issue like that but there is no history on the website where you could see what you won with the WOF spins so it could just be a bug. TheQuin is pretty active on this forum and will take a look into it to solve this issue.

In all my years of playing on FreeBitco, I have never had such issue myself or come across any one here or outside of this forum complain of such, for what I know, wheel of fortune is a game where every player must win something, could be satoshi, reward point, a rolex wristwatch, an iPhone, or a golden ticket to the free bitcoin Lamborghini draw, something must be won out of all this I mentioned, and what ever is won (speaking of satoshi, lottery tickets, or the golden ticket) is immediately credited or paid into the player account, so, I am kind of surprised here at this complaint, I personally played the wheel of fortune yesterday, and have also played today, all that I won was credited to my account, so, if what this user is complaining about is as a result of a bug, isnt the issue supposed to be a general one?

Kind of surprised cus I have not encountered such.

Me neither but the at five-star, we have to agree with the fact that, there are other possible reasons why that could be happening with the balance non reflection and bug can be a possibility or other factors that may be peculiar to the player and for sure it better to contact the support and hear they own side of the story to know if it a bug or even a possible violation that lead to the rewards cancelling, but only support can give the accuracy of reason for this outcome and he should do that.

I haven't experienced that personally but I have experienced similar events in the past that later turn out to be a bug or system upgrade that needs me to do one or two things to get it sorted out.

Well, definitely, you are right, but I am still insisting that this may possibly not be a bug, for if it was, isn't it supposed to be general? And if actually the player committed an offence which the penalty was the reward canceling, then the reward can't be canceled without the system notifying the player of his possible offence.

So, personally, I am assuming this may likely be an issue with the players internet connection, it's very possible it might be because I; some few hours ago experienced similar thing with my banking app, I opened the app and discovered my account was empty, but why I did not panic was because I did not see my transaction history as well, I opened the app several times and it was the same thing, I had to put my phone on airplane mode and turn it off, then turned it back on and turned on my internet connection, opened the app and there', it was fine again.

So, I would advise he check his internet connection, and if all is fine with that but the problem persists, then he can go ahead and contact customer care to know what the problem is and the possible solution.