They stated in an earlier post they do not operate a KYC policy. If your customer is undergoing KYC with them, they will still never release the funds unless they ask you for your ID too.
What I do not understand is why would you or your customer go through a KYC procedure with an anonymous exchange that you do not even know where it is based, where their head office is located and the name of any person you can serve legal papers on? Why give them private details such as ID documents when they could easily sell them on to criminals (or use them themselves for criminal activity)?
The other question that comes to mind is the obvious one: if they claim the funds originated from criminal activity, they will never release the funds regardless of what KYC is followed. I agree, they are putting you through this to punish you for bringing their shameful conduct to our attention.
After everything they are asking my customer to undergo KYC procedure which he AGREED ON now watch them ask him his mother birth certificate to be sure that he is born and it's not alien just to not release my money guys after sending so much evidences they are doing this just to let you know guys what they are doing watch this case extremely close they are doing revenge for us whistleblowing on their company