Update: This has been resolved now after I made this post and spoke to Razer (I think he/she is the owner?).
Update: My account was finally unblocked and I was allowed to withdraw and continue playing, after providing the required documents and following the steps asked by the customer support. Thanks for the help members of bitcointalk, and shoutout to Razer for helping resolve this issue.
AFAIK, Razer is one of their representative, not the owner, but yeah, he solves a lot of Rollbit's users problem.
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