Quote from: hitbtc on April 23, 2014, 05:08:10 PM

Quote from: HerrAndreas on April 22, 2014, 10:47:13 PM

I am not gotmilk, but I do have some questions which I would very much like you to answer.

1. What is the street adress of your companies hq?
2. please referr to an official document of your companies registration.
3. what is the name of the ceo?
4. are you audited by a third party? and if what is their name?

I would seriously consider trading at a volume of about EUR 5-10k per week on your platform, if you would please share the requested information.

Dear HerrAndreas,

Could you please specify whether you already are our customer? Are you already using our basic limits 2 000 EUR/USD per day and 10 000 EUR/USD per month? If not, we would like to ask you to try our platform and decide whether you are comfortable with the interface and perhaps give us your feedback.

Generally speaking, we have three standard limits:
2K EUR/USD daily \ 10K EUR/USD monthly
10K EUR/USD daily \ 50K EUR/USD monthly
50K EUR/USD daily \ 250K EUR/USD monthly.
We use the standard compliance procedure in order to assign a new status by asking you to provide an information about you as well as we provide you an information about us, and, of course, we confirm our reliability by our excellent work.

For transactions exceeding 1M per month we have an individual customer service - we not only provide all the necessary information but also meet face-to-face to establish a successful joint business. After signing NDA with the parties involved we disclose them an information on audits, licensing and management.

Our HQ is located in Copenhagen, Denmark and our R&D office is in Tallinn, Estonia. Our postal address will be published on May 1st.

You can also meet our representative during the Bitcoin Conference (bitcoin2014.com) on May 15 in Amsterdam.

Thank you for choosing our service,
The "hitbtc" team

Thank you for your reply.

I will then try your platform for test trades and once you are ready to disclose the information above move to higher volumes.
The very basic company info on street adress, name of CEO and country of registration (/jurisdiction) has to be publicly available in the "about us" section if you want to be trusted with (my) money. I must admit, that I feel a bit strange having to ask for this.

Regarding the disclosure of 3rd party audits I would very much appreciate you to follow the examples of bitstamp and their publication of the 3rd parties (firestartr.co) audit (https://www.bitstamp.net/s/documents/Firestartr_DD_Letter_for_Bitstamp.pdf) or the kraken.com approach (https://www.kraken.com/security/audit) or set a new standard for proof og trustworthiness yourself.

additional questions:

As I will not be able to meet your representative (name?) at the bitcoin2014.com conference, you will be my sole source of information for the time being.

general:
Why are you not publishing any names at all, while referring to the outstanding expertise and qualification of your team?
from your website:

Quote

Our team is composed of specialists with tremendous experience in their fields and graduates from some of the top schools in the world including MIT, Harvard, McGill and Bordeaux.

practical:
As you have your bank accounts inside the EU, does this mean that you don´t charge deposit fees for sepa deposits denominated in EUR as the banks don´t charge any fees on these transactions?

all the best from vienna,

HerrAndreas.