Quote from: CODE200 on Today at 01:52:29 AM

Quote from: Fivestar4everMVP on December 29, 2023, 09:08:28 AM

Quote from: CODE200 on December 29, 2023, 07:54:46 AM

Quote from: alastantiger on December 28, 2023, 04:15:00 PM

Casinos do not hide their KYC verification it will be utterly silly of them. Before you make a deposit or if you want to know, they have an active customer support chat box that you can use to ask them about KYC verification inside of having an assumption that it is hidden. I blame Gambler for not having the common sense to use the search button to check for KYC verification, or even reading the terms and conditions, or lastly even asking their support agent about KYC.

Silly yes but given how it's a thing that they've done in the past means that they don't care too much that it looks silly or stupid to us that they're doing it. Customer support doesn't really give you big help even if you ask them the right and specific questions, they almost always end up not being able to answer it because they've got a script and that they're likely not finding your questions in their scripts and I don't think they'll like divulge the information that the casino that they're working for have a sneaky KYC policy, at best they might tell you something but the problem is that it's likely a obscure and confusing answers. Blame them all you want but businesses should be honest with what they're doing because once the truth comes out, they won't know what's going to happen next for them.

I have to agree with you, actually, there have been an Instance where a gambler who just signed up on gambling casino reached out to the Customer support of that same casino to inquire if it's OK if he uses a VPN to play on the casino, the customer care answered yes, that the gambler is free to use vpn on their casino.

The gambler then turned on his vpn and played on the casino for several hours before leaving, the next day, he came back to discover that his account has been locked and even the funds on his account forfeited, he reached to them and he was told that he's been banned for going against the casinos terms and conditions, when he asked what he did that is against the casino's term and conditions, he was told he user VPN to play, that vpn usage on the casino is not allowed.

Long story short, after back and forth argument, it turned out that the customer care who told the gambler to go ahead and use VPN seems to not know the terms and conditions of the casino he or she is working for.

Customer care personnels can't be completely trusted.

That's too bad, how was the person that got into this pinch? It seems that this is the casino's fault because there's no way that you can't man up when you're the one that screwed up in the first place. I wouldn't say that it's the total fault of the customer care support though, I do feel like they just lack the training and that the people that should be managing them aren't doing their job, I think that it's the responsibility of the people that's on the management side to train their people and do an up to date retraining so they can't experience any problems because sometimes there are scenarios in customer support that don't happen very often which ends with having them end forgetting what to do when it finally happens. I don't get the point of banning someone for using VPN, it's basically just a tunnel where you switch your country of origin, what's the big deal if they use it?

?Well, at this point we have to be clear about something, casinos and all casino platforms will always lose KYC verification and that is something that we cannot and should not avoid, so when we are in this way and we see things with KYC can and should be done. What we should do is that when we are not inside the casino, first we should consider doing an investigation, because it is not just anything, trusting in something like this is something that we Should do After reviewing the things that are more corresponding, for example Knowing if the casino is reliable, if the casino has a high reputation and above all if the casino can respond to large wins, if we Respond or have Enough confidence in a casino that can offer us those things , then we are Fine, For the rest, I think things can happen, in this case we just know that we must do things well before getting involved, and I think that is what we should always consider in the casino and for anything in the world. life.

When we are in a casino, we know that we must do the KYC, so here is my usual advice, if I need a casino to give me everything I need, then I need to trust them and if I need to Trust them, it is imperative to do my KYC before to make a deposit already with the deposit made and with the ekl deinro put in the casino, those in the casinos know that the deinr is in them, that it is safe there for them, but not for us, that the only way we multiply it or Let's get it by doing the KYC, and they want to last as long as necessary or make Some buts, it's a Matter of the casino , although it is a dirty play, they can take as long as they Want , so it's up to us when we haven't put any deposit but if we comply with the KYC they are Forced to approve, so that we can pay our money there.