Quote from: holydarkness on February 01, 2024, 05:02:39 PM

Quote from: Jannn on February 01, 2024, 02:30:31 PM

Quote from: holydarkness on February 01, 2024, 08:18:02 AM

I'm a bit confused. Just to clarify and put everything in writing, your friend is now OK with having to meet the wager requirement and wanted to get the full initial deal [the missing free spins]?

Well, yes holydarkness.
Because what choice is left for him anyways now that USERU already said that one small amount of the bonus balance was '' spent '' by my friend
and thus the bonus was irrevocable then ?

So he's left with no choice other than play the bonus wager requirement thru, then...
Which is what he's currently doing already.

But he wants them to recover/deposit the free spins that was lost, at the first time when the bonus was revoked by him then.

I understand that it is quite inconvenient for your friend. If I may clarify to you, the issue with the "irrevocable" here is not about the amount that he spent, it's the fact that he spent it itself, and thus considered agreeing to the term of the promo. Analogically, if someone get into a bakery which hold a buy-1-get-1 promo and get himself a plate of two cake, as long as he did not eat the cake, he can return it, but upon a bite of the cake, no matter how small or how big, he's kinda agree to take the promo and buy that cake. I hope you can understand this.

And if you don't mind, give us a follow up when your friend already got the free spins returned to his bonus, and thus we can mark this as solved?

HEY HOLYDARKNESS AND @EFIALTIS, THE PROBLEM WAS SOLVED !
THOUGH NOT THE RESOLUTION WANTED BUT AT LAST THEY ADDED THE FREE SPINS BACK THEN.

SO THANKS A LOT FOR THE HELP ONCE AGAIN BUDDIES !
YOU GUYS DOING A VERY HONORABLE WORK HERE ON THIS FORUM MAN AS I SAID BEFORE.

THANKS A LOT !

I'LL WAIT FOR YOUR REPLIES AND WILL CLOSE THE THREAD.