Ok, thanks. I shall see this alternative, if I can't solve through app's support.
Anyway, if this is how hard it is to cancel your card, is it not a more practical option to just unstake and withdraw everything from your account and forget about your card? I'm not a user of Crypto.com's debit card but it seems this is the easier way out. And possibly a way to avoid cancelling fees, dormancy fees, and whatnot.
I can't unstake. I have over 4000 CRO staked, but the platform doesn't let me sell more than 20 CRO. I guess it's because they are attached to the debit card feature. Also, if I don't use the card during a year time period, there is an inactivity fee to be paid, so I don't know if they would use the staked CRO to charge this fee from. There would be a 50 euros fee as well to cancel the card, but that would be only in case I desired to recover the left balance to some address else, although it's not the case here.
These services try to save money by using AI in the support team and hiring fewer people, which results in a bad experience that ends up leading to long waits and duplicate responses. It seems that they do not want you to cancel the card, so stop using it and it will expire soon.
If you read some responses to similar problems, you will find that some of them were solved after more than 8 months.
https://www.reddit.com/r/Crypto_com/comments/182jht0/support_not_answering/Pressure on Reddit about the support team's delay may force them to hire more, especially if they receive a lot of complaints.
Lol, they have money to hire Matt Damon for a marketing campaign, but don't have money to hire more support employees... Although I believe all this delay and precarious service is on purpose. If it was someone willing to invest instead of getting investments out of their platform, I believe the treatment would be different.
24 have passed. No reply from app's support, which was supposed to take up to 12 hours.