Quote from: theresa888 on Today at 05:04:38 AM

Anyway, I believe the Shuffle platform itself has some issues. The allegations regarding IP and device responsibility are made by them, but no evidence has been provided. Despite using a VPN, the device remains my own. Another issue concerns the betting pattern. What I want to convey is that my betting pattern is similar to many others. For instance, initially, I would place bets on size, and if I anticipate a potential loss on the size bet, I would supplement it with another handicap, perhaps slightly more than the size bet, provided I have sufficient capital. If my capital is limited, then generally, I would wait for the outcome. Lastly, regarding the authenticity of my identity, I only provided basic KYC1 information during registration. After my account was locked, Shuffle never requested identity verification but asserted that my identity is false. These are issues of their own making. The funds in the account are not substantial, but I also won these amounts over several days. If such a situation occurred to me, I believe it could also happen to others in the future. I also play on other platforms, and the ranking is relatively good. In the forum, I have played on a total of three platforms. One is MaverickGames, a good platform with the drawback of slow deposit processing. Each time I choose a handicap to place a bet, I have to wait for the update to complete before betting, with waiting times ranging from several tens of seconds to a few minutes. The advantage is quick withdrawals. Another is MEGA PARI, which, overall, is a diversified platform that I like. Perhaps, during registration, using a VPN resulted in the defaulting of the VPN region's phone, making it impossible to modify. Finally, during withdrawal, KYC was requested, and after a lengthy KYC process, I successfully withdrew the funds from my account. Then came Shuffle. I have no reason and no need to register so many accounts. If 15 accounts were given to me, I wouldn't even know how to use these 15 accounts, let alone go through the registration process.

The allegation of same IP address can be due to the fact that you use VPN, thus shared same IP with other users who use the same service. Regarding your device fingerprints, betting pattern and fake ID, at the risk of sounding repetitive, you're free to try escalate this to an arbitrator. With the privacy they offered, Shuffle might consider to share evidences with them [note that they're not sharing the evidences here to protect your privacy, and not for their sake].

Nonetheless, I think escalating it to an arbitrator will be a waste of time as you still breached a clause in the ToS, where you agreed that, upon violation, they reserve the right to:

Quote from: https://shuffle.com/info/terms

12.1. Without prejudice to any other rights, if you breach in whole or in part any provision contained herein, we reserve the right to take such action as we see fit, including closing or suspending your Shuffle Account and/or deducting funds from it, terminating our relationship with you under these Terms of Service or any other agreement and/or taking legal action against you.