By any chance, is this exchange related to CCEX which is one of the popular exchanges before around 2014 to 2015?
Not sure with that but CEX.io has been launched since 2013 and I was about to comment that they're always what I see to reply to the complaints of their users and reading the thread didn't disappoint me.
ok, I'll be waiting, no other opition)
and, again, guys, I thank you all, everyone here for your support
It's nice that they've replied to you and also answered you through their email and that's all you have to do right now. Wait.
Usually, with these exchange, they won't confiscate your fund if they are genuinely yours and they've halted your withdrawals and other processes. Since the rep said that they've sent this to the compliance team or rightful team to review your concern as an urgent matter, then lean on that words they've said because there's nothing pretty much we can do if they're on the process.