So please tell me what "circumventing" I made. Did I create a new account? Did I change my device and network? Did I provide someone else data to KYC? NO<
I even contacted them before getting in my main account. Then they blocked the withdraw (how convenient).
You opened two accounts, then you going to close one, asking for withdrawal funds and bonuses. Bonuses are one of the reasons why it is not allowed to have multiple accounts, and this is the rule of all casinos. I'm surprised you're complaining at all.
After opening the second account, I contacted them from the new account asking to unblock the main account so I could withdraw the bonus and the remaining balance from it.
So once again, they knew I had two accounts and I completed the level 5 of KYC in both of them!