My main account was opened in 2023 : E*********R@gmail.com. Then this account was closed by them with no reasons and I created a new one on january this year D******A@gmail.com
Have you found out why your first account was blocked? This could be a trigger for further investigation into your case. You must understand that several operators are answering you. And yes, the system screwed up by allowing you to open a second identical account. But your persistence and perhaps honesty, when you asked about the possibility of a new deposit, attracted much attention. As a result, the system corrects its errors by blocking you.
Everything is fair here. You broke a rule and didn't find out which ones. Then they answered you the same way.
I had something similar in my history. You should have left after the first account was blocked.
it was blocked per my request after I stated I suffer from addiciton.
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I think I find some discrepancy in your story? On the quoted post itself [marked in red], it shows how the statement did not match. You initially said it was closed for no reason, and then it's because you asked for it yourself?
And further, according to the narrative and screenshots you provide, you asked for self exclusion on 3rd of February 2024 from your new account, D***A@gmail.com.
In january it was closed by no reason / suspended etc - they alleged I was minor somehow - thats why I created a second account - then they reopened the account and I completed the KYC. In february it is closed per my request due to addiction.