Quote from: JollyGood on Today at 10:21:54 AM

Quote from: SimpleMachin34 on Today at 10:04:47 AM

I understand that point, but it is a failure in their obligation to keep the player away from gambling in their platform.
For some reasons they forbid automatically the creation of new accounts so I see no explanations why did they allow me to deposit and play on the other account.

I am trying to remain neutral with and objective with my reply and not taking sides therefore the intent is not to offend yet trying to remain impartial.

If they failed to keep a member away from gambling when they were asked to restrict access and the member went on to lose $560, are they liable to refund or reimburse the player? Likewise, if the member went on to place $560 worth of bets and ended up winning $500,000, is acceptable for them to seize $499,440 and refund/reimburse the member $560 before closing their account?

Had you won thousands of USD$ rather than lost $560, you could have been posting about them withholding your winnings. I do understand your perspective but at the same time I understand theirs too. I think you should have asked them to ensure the second account was also closed rather than assume they would do it. Furthermore, the moment you realised the second account was not locked, you should have notified them.

Quote from: SimpleMachin34 on Today at 10:04:47 AM

I believe there aren't many cases like this. Yes Im still waiting for a reply from rollbit representative in this forum.
I sent him 2 messages and so far I got nothing.

We are all waiting for them to reply, I hope they post with their side of the story.

Answering to your question... I had 1k winnings I didn't complain, I tried to withdraw and they REFUSED ALL WITHDRAW ATTEMPTS.
I continued to play until loss everything later. In my opinion it was a simple trap to someone addicted. I couldn't win it.