Quote from: syrianking on February 14, 2024, 02:56:57 PM

I appreciate the response but the issue I am having is trying to find out how I was disrespectful towards Rollbit staff during the 30 day wait, not to mention I asked one day before the 30 day mark and was met with a pleasant reply from a Rollbit chat assistant saying my rewards would be sent and that they would contact me. Fast forward to a day later, I was somehow abusive towards staff when I have not used the chat system, nor have I broke any policies regarding new account creation. I understand the money was not in my balance, but with that being said they "FORCEFULLY" closed my account which prevented me from withdrawing my rewards I once had on your platform. The extra money would help me out but I am just trying to figure out what I did wrong for this to even happen, EXCLUDING the time of my account being closed which is the only day I can recall of when I was in-fact being rude.

I think I got a better grasp of the situation than before. If I may...

Regarding your account being forcefully closed, it was part of their gambler protect commitment. In short, they have to take action to protect gamblers against harmful behavior and being responsive to detect signs of it. Self-exclusion is one part of Gambler Protect. However, even when the gambler refuse or are not voluntarily apply for self exclusion, when they show alarming signs of detrimental behavior [self harm threat, addiction, threatening others, etc.] they have to jump into action.

Given when you're on your drunk state informed that you have problem [how miserable your life is and you can't stop gambling] they had to promptly jump in to intervene. I think that is what happened with your situation and the "forceful" termination of account.

Now, regarding the reward. I am not sure what really happens between you and their representative, what kind of exchange of communication happened during day one to day thirty, or how severe did you react to their intervention, and so on. If I have to take your words for it, though, that you're being polite the entire time excepting the time when they terminate your account, I personally think that one time should be an exception, given a very bad reaction is to be expected when someone did something to you against your will.

Nonetheless, were other funds also being confiscated? Your deposit and winnings?